skbaji's Privacy Policy

1 Introduction and Scope

skbaji ("we", "us", or "the platform") is an online casino and sports betting service operated for users in Bangladesh. This privacy policy ("policy") describes how we collect, use, store, disclose, and protect your personal information through our website, mobile application, and other services.

By using our platform, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services. This policy should be read together with our Terms and Conditions.

2 Scope of Data Collection

We may collect the following types of information from you:

• Identity Information: Your full name, date of birth, national ID number, or passport number.
• Contact Information: Email address, mobile phone number, and residential address.
• Financial Information: Payment method details such as bKash, Nagad, Rocket, or bank account information, transaction history, and deposit and withdrawal records.
• Account Information: Username, password (in encrypted form), account creation date, and login history.
• Technical Information: IP address, device type, browser version, operating system, and cookie data.
• Usage Information: Gaming history, betting patterns, session duration, and preferred game categories.
• Communication Records: Records of conversations with our customer service team via live chat or email.

3 How We Use Your Information

skbaji uses the information we collect solely for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To provide gaming, betting, and payment services smoothly.
• Identity Verification (KYC): To verify age and identity in order to prevent fraud and ensure responsible gaming.
• Financial Transaction Processing: To process deposit and withdrawal requests and maintain transaction records.
• Security and Fraud Prevention: To detect and prevent unauthorized access, money laundering, and other fraudulent activities.
• Customer Support: To respond to your questions, complaints, and requests, and to provide assistance.
• Service Improvement: To analyze data in order to improve the quality of our platform, products, and services.
• Marketing Communications: Subject to your consent, to send bonus offers, promotions, and other information.
• Legal Compliance: To comply with applicable laws and regulations and to cooperate with law enforcement agencies.

4 Legal Basis for Data Collection

We process your information on the following legal bases:

• Contractual Necessity: To perform our service agreement, which is required for managing your account and delivering services.
• Consent: Where you have given explicit consent, such as for marketing communications.
• Legitimate Interests: In our legitimate interest to operate our business, ensure security, and improve service quality.
• Legal Obligation: To meet applicable laws, regulations, and regulatory requirements.

5 Data Retention Period

skbaji retains your personal information only for as long as necessary to fulfill the purpose for which it was collected. Generally:

• Account-related information is retained while your account is active and for at least five (5) years after it is closed.
• Financial transaction records may be retained for up to seven (7) years as required by law.
• Customer service communication records are retained for up to three (3) years.
• Technical log files are generally retained for up to one (1) year.

Once the specified period has ended, we securely delete or anonymize your information so that you can no longer be identified.

6 Disclosure of Information to Third Parties

skbaji does not sell or rent your personal information to third parties. However, we may disclose your information in the following circumstances:

• Service Providers: With trusted third-party providers who assist with payment processing (bKash, Nagad, Rocket), IT infrastructure, customer support, and fraud prevention, all of whom operate under strict confidentiality agreements.
• Game Providers: With game providers such as Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming, to the extent necessary to operate games on our platform.
• Legal Authorities: With relevant law enforcement agencies or government authorities as required by court order, investigative proceedings, or applicable law.
• Business Restructuring: In the event of a merger, acquisition, or asset transfer, provided that the new party will be bound to maintain the same privacy standards.

7 Cookies and Tracking Technologies

Our platform uses cookies and similar tracking technologies to improve your experience. The types of cookies are as follows:

• Essential Cookies: Essential for the core functioning of the platform. These cannot be disabled.
• Functionality Cookies: Used to remember your preferences such as language selection and login status.
• Analytics Cookies: Collect anonymous data to help us understand how our services are used.
• Security Cookies: Help prevent fraud and unauthorized access.

You can disable certain types of cookies by changing your browser settings, though this may affect some functionality of our services.

8 Data Security Measures

skbaji has put in place advanced technical and organizational measures to protect your personal information:

• SSL/TLS Encryption: All data transfers between our platform and your device are secured with SSL encryption.
• Data Encryption: Passwords and sensitive financial information are stored using industry-standard encryption algorithms.
• Firewall and Anti-Malware: Our servers are continuously monitored and protected against cyber attacks.
• Access Controls: Only authorized staff have access to your information, and they receive strict privacy training.
• Regular Security Reviews: Our security measures are regularly tested and updated.
• Incident Response: In the event of a security breach, we have a rapid response plan in place and will notify you as quickly as possible.

Even so, transmitting information over the internet is not completely secure. Although we make every effort, we cannot guarantee 100% security. It is therefore your responsibility to keep your account password strong and not to share it with anyone.

9 Your Rights

You have the following rights regarding your personal information:

• Right of Access: You may request to know what information we hold about you.
• Right of Rectification: You may request correction of any inaccuracy or incompleteness in your information.
• Right of Erasure: In certain circumstances you may request that your information be deleted, though this may not be possible in all cases due to legal or contractual obligations.
• Right to Restrict Processing: In some circumstances you may request that the processing of your information be restricted.
• Right to Data Portability: You may request your information in a structured, commonly used, and machine-readable format.
• Right to Object: You may object to the processing of your information for marketing purposes.
• Right to Withdraw Consent: Where information is processed on the basis of consent, you may withdraw that consent at any time.

To exercise these rights, contact us at [email protected] or speak with our support team via live chat. We will process your request within a reasonable time.

10 Protection of Minors' Information

skbaji is a platform for persons aged 21 or older only. We do not intentionally collect any personal information from minors. If we become aware that a minor is using our services, we will immediately close their account and delete any information collected.

If you believe a minor is using our platform, please contact us immediately.

11 Changes to This Policy

We may update this privacy policy from time to time. For any significant changes, we will:

• Publish the updated policy on our website and change the "Last Updated" date.
• Send a notification to your registered email address for important changes.
• You may be informed about changes when you log in to the platform.

Continued use of our services after any changes will be considered as your agreement to the updated policy. We therefore recommend visiting this page regularly.

12 Related Policies and Terms

The following policies also apply alongside this privacy policy:

• Terms and Conditions — The overall rules for using the platform.
• Responsible Gaming Policy — Guidelines for healthy and safe gaming habits.
• About Us — An introduction to the skbaji platform and its goals.